FAQ

Q: Can I rent a bus to use?

A: No, Sammy Express is not a rental company, being a charter company, we will provide the driver to your events and can take care of your travel needs, but we will not allow clients to drive these vehicles.

Q: Is there a required deposit?

A: Yes, there is a 20% deposit made when contract is confirmed.

Q: What is the refund policy?

A: Cancellation made 30 days prior to service date, 10% of the total cost will be charged. Cancellation made between 30 and 14 days prior to service date, 50% of the total cost will be charged. Cancellation made 14 days prior to service, total cost will be charged.

Q: When is final payment due?

A: Final payment is to be made 14 days prior to service date.

Q: Do I pay for parking or tolls?

A: Yes, charter party wil be responsible for any applicable road tolls, parking permits, and fees.

Q: Do I need to provide lodging for drivers?

A: Yes, for out of town destinations, charter party will be responsible for lodgings for drivers.

Q: Do vehicles come with safety equipment?

A: Yes, all vehicles come certified with Department of Transportation safety requirements.